CERUNE RETURNS & REFUND POLICY

Change of Mind

Please choose your jewellery carefully before placing your order. CERUNE does not offer returns, exchanges, refunds or store credits for change of mind.

Change of mind includes, but is not limited to, selecting an incorrect size, length, metal, colour or other product option; deciding that you no longer want or need the item; preferring a different item after purchase; or finding the item or a similar item at a different price elsewhere.

We encourage you to carefully review the product description, specifications and selected options before completing your purchase.

Cancellations and Changes to Orders

Once an order has been placed, we cannot guarantee that it can be cancelled or changed. If you believe you have made an error in your order, please contact us as soon as possible at orders@cerune.com.au.

We may be able to accommodate a change or cancellation if your order has not yet entered production or been committed to our manufacturing or supply partner. Once an order has entered production or has been committed to our manufacturing or supply partner, changes or cancellations may no longer be possible.

Where a requested change affects the price of an item, any additional amount must be paid before the change can be confirmed.

This does not affect any rights or remedies available to you under the Australian Consumer Law.

Faulty, Damaged, Incorrect or Not-as-Described Items

Our goods come with consumer guarantees under the Australian Consumer Law.

If you believe an item is faulty, damaged, incorrectly supplied, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, please contact us at orders@cerune.com.au with your order details and information about the issue.

We may request photographs or other reasonable information to help us assess the issue. We may also need to inspect the item before determining the appropriate remedy.

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

Australian Consumer Law Remedies

Where an item has a major problem under the Australian Consumer Law, you may be entitled to choose a refund or replacement.

Where the problem is minor, CERUNE may choose to repair the item or provide another appropriate remedy in accordance with the Australian Consumer Law. If the problem cannot be remedied, or is not remedied within a reasonable time, you may be entitled to a replacement, refund or other remedy as provided by law.

Consumer guarantee rights apply for a reasonable period having regard to the nature and price of the product and are not limited by the change-of-mind policy above.

Returning an Item With a Problem

Please contact orders@cerune.com.au before returning an item so that we can provide appropriate return instructions.

If an item is confirmed to have a problem covered by the Australian Consumer Law, CERUNE will reimburse reasonable return costs where required by law. Please retain evidence of any reasonable postage or transport costs incurred.

If, following assessment, the item is found not to have a problem covered by the Australian Consumer Law, any return, inspection or redelivery costs will be handled in accordance with applicable law. Where appropriate, we will advise you of relevant costs before they are incurred.

Personalised, Engraved and Custom Jewellery

Personalised, engraved, bespoke, custom-made, made-to-order or specially configured jewellery is not eligible for a return, refund or exchange for change of mind, including where the item has been produced in accordance with the specifications or options selected by the customer.

This does not affect your rights under the Australian Consumer Law where the product fails to meet an applicable consumer guarantee.

Refunds

Where a refund is required, it will generally be made to the original payment method unless otherwise agreed or required by law.

Processing times after a refund has been issued may vary depending on your financial institution or payment provider.

Contact Us

For questions regarding a product problem, return or refund, contact:

CERUNE Collections
Operated by EDGETECH DYNAMICS PTY LTD
ABN 45 682 010 626
orders@cerune.com.au