Privacy Policy

Last updated: 25 September 2026

CERUNE Collections is operated by EDGETECH DYNAMICS PTY LTD (ABN 45 682 010 626), trading as CERUNE Collections (“CERUNE”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, disclose and handle personal information when you visit our website, create an account, make a purchase, communicate with us or otherwise interact with CERUNE.

Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products and services.

1. Personal Information We Collect

The personal information we collect depends on how you interact with CERUNE and may include:

• your name, email address, telephone number, billing address and delivery address;
• account information and preferences;
• order and transaction information, including products viewed, selected or purchased;
• information relating to returns, refunds, cancellations or customer service enquiries;
• payment and transaction information required to process your purchase;
• communications you send to us;
• information about your device, browser, IP address and interaction with our website; and
• information collected through cookies and similar technologies.

Payment information may be collected and processed by Shopify and the relevant payment provider. CERUNE does not necessarily receive or retain complete payment card details.

2. How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, contact us or otherwise provide information to us;
• automatically when you use our website, including through cookies and similar technologies;
• from Shopify and other service providers that assist us in operating our store;
• from payment providers, delivery providers and other parties involved in fulfilling your transaction; and
• from other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information to:

• process and manage orders and payments;
• arrange preparation, fulfilment and delivery of products;
• provide order confirmations, shipping updates and other transactional communications;
• create and manage customer accounts;
• respond to enquiries and provide customer service;
• process permitted order changes, cancellations, returns or refunds;
• detect, investigate and prevent fraud, unauthorised transactions and other security risks;
• operate, maintain and improve our website and services;
• understand how customers interact with our website;
• comply with legal, regulatory, accounting and record-keeping requirements;
• establish, exercise or defend legal rights; and
• send marketing communications where permitted by law and in accordance with your communication preferences.

4. Marketing Communications

Where permitted by law, we may send you marketing or promotional communications, including by email.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications relating to your orders, account, payments, deliveries or enquiries.

We may also send communications relating to an incomplete or abandoned checkout where permitted by law and according to your communication preferences.

5. Cookies and Similar Technologies

Our website and the services used to operate it may use cookies and similar technologies.

These technologies may be used to:

• enable essential website and checkout functionality;
• remember preferences and shopping activity;
• maintain website security;
• understand website usage and performance;
• improve the customer experience; and
• support marketing and advertising where applicable.

Your browser or device may allow you to manage certain cookie preferences. Disabling some cookies may affect the operation or functionality of the website.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate CERUNE and provide our products and services.

This may include disclosure to:

• Shopify;
• payment processors and payment service providers;
• delivery, logistics and fulfilment providers;
• manufacturing or supply partners where information is reasonably required to prepare or fulfil an order;
• technology, website hosting, analytics, security and other service providers;
• professional advisers where reasonably necessary;
• government authorities, regulators, courts or law enforcement agencies where required or authorised by law; and
• parties involved in a proposed or completed business transaction, such as a sale, restructuring or transfer of the business.

We only disclose information as reasonably necessary for the relevant purpose or as otherwise permitted or required by law.

7. Shopify

Our online store is powered by Shopify.

Shopify collects and processes personal information in connection with your access to and use of our online store, including information required to provide ecommerce, checkout, payment, security and other platform functionality.

Information submitted through our store may therefore be processed by Shopify and its service providers, including in locations outside Australia.

Shopify's own privacy practices and the rights available in relation to information processed by Shopify are described in Shopify's privacy documentation and privacy portal.

8. Overseas Processing

Some of the technology and service providers we use, including Shopify and its service providers, may process or store personal information outside Australia.

The countries in which information is processed may vary depending on the service provider, infrastructure and services being used.

Where applicable, personal information will be handled in accordance with relevant legal requirements.

9. Security

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also rely on security measures implemented by Shopify, payment providers and other service providers that process information on our behalf.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping any account credentials associated with your CERUNE account secure.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide products and services;
• maintain appropriate business and transaction records;
• comply with legal, taxation and accounting obligations;
• resolve disputes;
• prevent fraud; and
• enforce our agreements and policies.

Information that is no longer reasonably required will be handled in accordance with applicable legal requirements.

11. Access and Correction

You may contact us if you wish to request access to personal information we hold about you or request correction of information you believe is inaccurate or incomplete.

We may need to verify your identity before responding to a request.

Certain information may need to be retained where required or permitted by law, including transaction, accounting, fraud-prevention or legal records.

12. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Those third parties operate independently from CERUNE and may have their own privacy policies and practices.

We are not responsible for the privacy practices of third-party websites or services that we do not control. We recommend reviewing their privacy information before providing personal information to them.

13. Children's Privacy

CERUNE's online store is not directed specifically to children, and we do not knowingly seek to collect personal information from children who are not legally able to make purchases or provide the relevant consent.

If you believe that a child has provided personal information to us inappropriately, please contact us.

14. Complaints and Privacy Enquiries

If you have a question or concern about how CERUNE handles your personal information, please contact us using the details below.

We will consider privacy enquiries and complaints and respond as appropriate having regard to the circumstances and applicable legal requirements.

Where applicable, you may also have the right to raise a privacy concern with an appropriate regulatory authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The current version will be published on our website with the date it was last updated.

16. Contact Us

For privacy questions, requests or complaints, please contact:

CERUNE Collections
Operated by EDGETECH DYNAMICS PTY LTD
ABN 45 682 010 626
Email: orders@cerune.com.au